This guide is for customers using TowPay, our integrated payments solution for credit card processing.
What is a Link to Pay transaction?
A Link to Pay transaction is when you send a customer a payment link via email or SMS so they can complete payment for their service on their own. Because these transactions aren't completed in real time, you may need to check back on ones your customer hasn't finished yet.
How do I find transactions my customer hasn't completed yet?
Go to your Stripe Dashboard.
Go to the Payments tab.
Under All Payments, use the Status filter and select Incomplete, then click Apply.
What does "Incomplete" status mean?
A transaction marked Incomplete means your customer hasn't yet submitted payment for their service.
What should I do about an incomplete transaction?
We recommend reaching back out to your customer to help them complete the transaction. If it isn't completed within 24 hours, the transaction is automatically canceled and you'll need to send a new payment link.