What's happening
If you're trying to accept a payment through TowPay on the Dispatch Anywhere (DA) and the manual card entry fields (card number, expiration, CVV) aren't showing up. You may see a blank space where those fields should be, with no error message. Sending a payment link still works fine in this situation.
Try these steps first
Make sure your browser is fully updated to the latest version.
Clear your browser's cache and cookies, then reload Dispatch Anywhere and try again.
If possible, try the same invoice in a different supported browser to see if the issue is browser-specific.
Check whether an update is available for the Dispatch Anywhere application and install it if so.
If the issue continues: uninstall and reinstall Dispatch Anywhere
This has resolved the issue in confirmed cases. Here's how:
Uninstall the Dispatch Anywhere application from your computer.
Restart your computer.
Download and install the latest version of Dispatch Anywhere.
Log back in and open the invoice you were working on.
Confirm the manual card entry fields now appear, and process a test or live transaction to verify.
Still having trouble?
If the fields still aren't showing up after reinstalling, reach out to our support team and let us know you've already tried the steps above, including the reinstall. It also helps to mention whether the issue is happening on just one computer or for multiple users at your business.